How to Troubleshoot a Canon MP530 Scanner

You may encounter a number of problems while scanning, such as a slow scan speed, poor scan quality or the scanner not scanning at all. The Canon MP530 is an all-in-one printer that prints, faxes and scans. You can troubleshoot a number of scanning problems with the MP530 yourself and get back to quality scanning

Scanner Won’t Scan

Restart the computer if it doesn’t recognize the scanner.

Insert the setup CD and install the “ScanGear MP” software in case the scanner driver is not installed.

Select “Canon MP530” as the source in the software application you are using.

Reattach the USB cable and ensure the cable is not longer than 9.8 feet if an error message appears and the “ScanGear MP" window does not open. Attach the cable to another USB port on your computer if it still doesn’t scan.

Poor Scan Quality

Click the “Advanced Mode” tab in the “ScanGear MP” window and increase the scan resolution in the “Output Settings" box if the scan is grainy.

Clean the scanner to improve the scan quality. Wipe the glass, the inner side of the document cover (the white area on the inside of the lid), the transparent sheet to the left of the glass and the inner side of the automatic document feeder to the left of the inner side of the document cover with a clean, soft cloth moistened with water. Wipe it dry with a different clean, dry cloth.

Set the original to scan with a specific function if the quality of the original is poor. On the “Advanced Mode” tab of the “ScanGear MP” box, select one of the following from the “Image Settings” area: “Reduce Dust and Scratches,” “Fading Correction” or “Grain Correction.”

Slow Scan

Click the “Advanced Mode” tab in the “ScanGear MP” box and set the output resolution to “75 dpi” to view your image on the monitor.

Set the output resolution higher for the actual scan.

Click the “Advanced Mode” tab and verify that “Reduce Dust and Scratches,” “Fading Correction” and “Descreen” in the “Image Settings” section are all set to “Off.”

Multiscan or Multicrop Function Issues

1.       Verify there is four-tenths of an inch between the edge of the glass and the original.

2.      Leave at least four-tenths of an inch between originals when you use the multiscan function.

3.      Scan 10 or fewer originals during multiscanning.

4.      Scan rectangular photos of one inch or greater.

5.      Scan each item individually if the software you use does not support multiple image scanning.